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Customer Care Representative

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Applic8 Phil Inc
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Job Title : : Customer Care Representative
Location : : Unit 404, Cebu Holdings Building, Cebu Business Park, Cebu City, Philippines
Salary : : 15000-20000
Posted on : : Mon Mar 20, 2017
Apply before : : Thu Apr 20, 2017
Job Type : : Permanant
Experience required : : Any experience
Job category: : IT/Software
 
 Job Description

About the job
Responsibilities

* Reports to Customer Care Supervisor for training, guidance and performance evaluation
* Handle customer queries through email/chat correspondence
* Investigate issues and find solutions by collaborating with project management and software development teams
* Escalate issues as needed based on established protocols
* Exceed customer expectations, follow through with commitments
* Participate in application releases to keep upto date level of application knowledge
* Assist in application documentation
* Assist in application testing

Qualifications

* College graduate (computer-related degree holders, a plus)
* Excellent command of written and spoken American English
* Willing to work on nightshift
* Preferably with 6 months or more experience in the same capacity
* Team player, self-sufficient and very punctual
* Quality focused

Benefits

- Government mandated benefits
- HMO including dependents
- 20% night-differential
- Performance bonus

You can send your CV to:
lawrence.sy@applic8.ph

Apply before : Thu Apr 20, 2017
 
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